Last updated: 11 November 2026
BizMoro plans
- Yearly plans: cancel within 14 days of paying for a full refund, if you haven't used the paid features much. After that, you keep the plan until it ends and it won't renew.
- Monthly plans: not refunded once the month has started, but you can turn auto-renew off at any time and keep the plan until the month ends.
- Charged twice, charged after you cancelled, or charged when the service didn't work: we refund in full.
- Free-trial card check: the small charge is refunded automatically, straight away.
Done-for-you filings and services
Refunded in full if we haven't started the work. Once a filing has been submitted, fees paid to government agencies can't be refunded.
Store orders (buying from a seller on BizMoro)
Covered by our Buyer protection: if an order never arrives or isn't what was described, report it and we'll help get your money back from the seller's protected payout.
How refunds work
Ask us at [email protected] or on WhatsApp with your payment reference (it starts with KB-). Approved refunds go back to the card or account that paid, usually within 3 to 10 working days depending on your bank. You'll get a credit note.
Payments that failed but you were debited
If a payment failed but your bank debited you, your bank normally reverses it within 24 hours (sometimes up to 5 working days). If not, send us the reference and the debit line from your statement and we'll trace it with our payment partner.