Buyer protection and refunds

When you pay through a BizMoro store's checkout, these rules protect you.

You get a full refund automatically if

• The seller doesn't accept your order within 24 hours (or the shorter time shown on the product).
• The seller declines your order. They must give a reason, for example out of stock.

You don't need to ask. The refund goes back to the card or account you paid with, and the tracking page shows its progress: Refund started, Refunded, or Refund failed (our team is then on it).

If something is wrong after delivery

You can report a problem from your order's tracking page within the store's returns window. It's 7 days unless the store shows a different number (up to 90 days).

1. Press Report a problem on the tracking page and tell us what happened. Photos help.
2. The seller is asked first and usually sorts it out with you directly.
3. If you can't agree, the BizMoro team decides, and can refund you.

How long refunds take

Fees

You pay only the price you see plus delivery. BizMoro's fees are paid by the seller, never added to your order.

Pay on delivery

If you choose pay on delivery, no money passes through BizMoro, so there's no automatic refund. You can still report a problem and our team will look into it with the seller.