How the WhatsApp assistant handles your messages

Your assistant (called BizMoro unless you rename it) runs on BizMoro's official WhatsApp Business number, through Meta's WhatsApp Business Platform.

What happens to a message

1. Your message reaches BizMoro through WhatsApp.
2. The assistant works out what you want: a sale, an expense, a reminder, a product for your store.
3. Anything that changes your records is shown to you first. It's only saved when you tap YES.
4. The reply comes back to you, and the chat also shows on your dashboard (Chat page).

Voice notes

We turn your voice note into text, then say back "I heard: …". Nothing is saved until you confirm. If we can't understand it, we ask you to type it.

The AI behind it

• The assistant uses Claude (by Anthropic). If Claude is unavailable, Gemini (by Google) answers instead. Your message is sent to them only to write the reply.
• If neither is available, a simpler built-in helper still handles sales, records, deadlines and store commands.
• It remembers your last few messages and short notes about how you like to work, so you don't repeat yourself.

What it will never do

• Save, change or delete a record without your YES.
• Send a product or message to a customer without showing you a preview and getting your Confirm.
• Remember a PIN, password, card number or BVN. It refuses, and PINs are never stored in the chat history.
• Move money. Payment links only collect money into your own account.

Who can see your chats

• You, on WhatsApp and on your dashboard.
• BizMoro support staff with inbox access can open a conversation when you ask for help or when a message fails to send. Every staff member signs in with a work email and only sees the parts of the team dashboard their role allows.

Messages we send you

• Replies to your messages.
• Reminders, filing deadlines and new orders.
• Morning and evening check-ins only if you switch them on, and never in your quiet hours.