Reporting a problem or a seller

A problem with your order

Open your order's tracking page and press Report a problem. Do it within the store's returns window (7 days unless the store shows another number). The seller is asked first. If you can't agree, the BizMoro team decides.

A store that looks fake or unsafe

Press Report in the footer of the store. Tell us what you saw. Our team checks every report. A store can be suspended or a single product hidden while we look into it.

Someone pretending to be BizMoro

If someone asks for your PIN, OTP, BVN or a payment "to BizMoro", it isn't us. Report it through the contact page.

What happens next

• We may contact you on the phone number or email you used for the order.
• We tell you the result.
• If you're owed a refund, it goes back to how you paid. See Buyer protection and refunds.